Privacy Policy

PERSONAL DATA POLICY AND SITE SECURITY

The Viveiros Cultiflor website collects your data and personal information, including your email address, name, address, country, and phone number, to process your orders.

The Viveiros Cultiflor website is committed to ensuring the privacy and security of its customers' personal information.

The Viveiros Cultiflor website does not sell or rent your information to third parties.

The data collected by Viveiros Cultiflor will not be transferred to third parties without the customer's prior consent and only when it is essential to ensure the fulfillment of the order.

The administrators of the Viveiros Cultiflor website will only disclose customer information without consent when required by law or by a competent court.

Neither Viveiros Cultiflor nor any other party involved in the creation, production, maintenance, or implementation of the website shall be held liable for damages resulting from the improper use of the website or its content by the customer.

Despite efforts to ensure the site's security and the implementation of appropriate technical, physical, and logical measures to protect it, Viveiros Cultiflor does not guarantee or declare that files available for download on the website are free from viruses, worms, trojans, scripts, or any other harmful or destructive codes or programs.

Although Viveiros Cultiflor strives to keep the website's content updated and accurate, it does not guarantee the absence of inaccuracies, typographical errors, or outdated information. Content may be modified at any time without prior notice.

If sensitive information, such as the customer's credit card number, is required, it should be provided using a secure server with Secure Socket Layer (SSL) protocol.

The Viveiros Cultiflor website is not responsible for the privacy policies of websites you arrived from or navigate to through its platform or related sites.

By using the Viveiros Cultiflor website, you agree to the practices described in these "Terms and Conditions."

Each order is subject to the "Terms and Conditions" in effect at the time of its placement.

ORDERS

All orders placed on the website are subject to confirmation and acceptance by Viveiros Cultiflor.

Orders can only be placed after registering on the online store and accepting the following "Terms and Conditions."

Adding items to your online shopping cart is subject to stock availability and price changes.

If changes occur while the customer is browsing the site or finalizing the order, the customer must accept the updated price displayed without exception.

The prices listed on the website include VAT at the prevailing rate. In the event of a VAT rate change, corresponding adjustments will be made.

For in-store pickup, the customer will only pay for Viveiros Cultiflor products. This pickup must be made within a maximum of one week after the order is completed.

For shipping by courier, the price paid by the customer will include both the cost of Viveiros Cultiflor products and shipping fees.

Payment must be made within 48 hours after order confirmation. Otherwise, the order will be canceled.

Payment can be made via Bank Transfer, Multibanco Reference, or MB WAY.

To receive an invoice, customers must provide billing details (name or entity, tax identification number, and address) in the designated section.

The data provided by the customer, both for billing and shipping, is the customer's responsibility in case of errors, and Viveiros Cultiflor is not liable for such errors.

Orders made through the online store are shipped to mainland Portugal and Spain. Orders for Portuguese islands (Madeira and Azores) must be placed via private messaging on Messenger or Instagram platforms.

Shipping occurs 2 to 4 days after the payment is successfully made and authorized by financial institutions, except for situations where payment is made in person upon delivery.

Viveiros Cultiflor, through its courier service, will deliver the order to the address specified in the order as quickly as possible, considering availability and demand.

If someone at the provided address receives the order, it is assumed that the delivery has been completed and that the recipient was authorized to receive it.

Any delays or mishandling of the order are the responsibility of the courier service and not Viveiros Cultiflor.

If the customer wishes to change the delivery address or delivery date of an order that has already been dispatched, they must contact the courier directly.

Once the order is delivered, the customer assumes responsibility for any damage or loss.

Viveiros Cultiflor reserves the right to limit the quantities sold to resellers, distributors, and end consumers to retail quantities.

Customers may cancel orders before dispatch by contacting Viveiros Cultiflor as soon as possible using the available customer support channels.

RETURNS POLICY

Viveiros Cultiflor is committed to selecting the best products for its customers. However, even the best products may deteriorate due to weather conditions or transportation.

Customers must verify upon receipt that the order meets the agreed conditions and qualities. If not, they must contact Viveiros Cultiflor immediately.

Natural flowers and plants are perishable products, and returns are not accepted after delivery unless the product is defective or there is a clear error by Viveiros Cultiflor.

Return requests must be made within 48 hours of receiving the order. Requests made after this period will not be accepted.

Returns must be justified, accompanied by photographic evidence and proof of purchase (invoice), sent to lojaonline@viveiroscultiflor.pt.

The returned order must be in its original condition and packaging. The customer is responsible for preserving the items in order to return them in proper condition, with all components, accessories, and original packaging intact.

If the return request meets the conditions, the customer will receive instructions on how to send back the items.

Return costs are the responsibility of the customer.

CONTACT AND INFORMATION

You can contact Viveiros Cultiflor via email at lojaonline@viveiroscultiflor.pt or by phone at 233 959 785 (local network call), every day from 9 AM to 7 PM.

Viveiros Cultiflor is a single-member limited liability company registered under NIF 513704370, located at Estrada Nacional 109, S/N, Vieirinhos, 3105-069 Carriço.

These "Terms and Conditions" are governed by Portuguese law.

Viveiros Cultiflor is not responsible for any allergic reactions caused by its products. Consumers are encouraged to conduct careful prior research on the plants and their components before purchase to avoid exposure to allergens and prevent any anaphylactic reaction.

In addition to allergies, Viveiros Cultiflor is not liable for any sleep disturbances, respiratory issues, dermatological conditions, or ophthalmological problems that contact with its plants may potentially cause.

The Court of the District of Leiria is deemed competent to resolve any disputes arising from the interpretation and application of these Terms.

It is the customer's responsibility to read the "Terms and Conditions" and understand the conditions applicable to their orders.

In accordance with Portuguese Decree-Law No. 144/2015, of September 8, in the event of a dispute, the consumer may turn to the National Consumer Conflict Information and Arbitration Center (CNIACC).
Address: Rua D. Afonso Henriques, 1 / 4700-030 Braga
Tel.: +351 253 619 107
Email: geral@cniacc.pt
Facebook: www.facebook.com/cniacc

COOKIES POLICY

The Viveiros Cultiflor website uses "cookies" to help personalize content and enhance your online experience.

Cookies allow a website to store and retrieve information about a customer’s browsing habits or device. Depending on the information they contain and how the user interacts with their device, cookies can be used to recognize the user.

You have the ability to configure the use of cookies, choosing to accept or reject them. By default, most browsers accept cookies automatically, but this setting can be easily modified. However, if you do not accept cookies, you may not fully benefit from the interactive features of the site.

Viveiros Cultiflor informs users that it uses necessary cookies for technical purposes, such as accessing restricted areas, controlling traffic and data communication, identifying sessions, utilizing security elements during navigation, recalling items in an order, processing subscription requests or event participation, storing media content (videos or audio), and sharing content via social networks.

It also uses:

• Analytical cookies: For collecting statistical data about user profiles to tailor services to customer needs.
• Advertising cookies and social media cookies: For tracking and improving user experience.

By using this website, the user provides their express and unequivocal consent for the use of cookies, in compliance with the disclosed terms and conditions, as well as the instructions for disabling and deleting cookies according to their preference.